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The TQM philosophy of Management

e system is a group of activities designed to ensure the production of goods that meet pre-established requirements. It guarantees the customer a quality product by measuring conformance with process and performance specifications. Quality improvement, on the other hand, refers to all efforts directed to increasing the effectiveness and efficiency in meeting the customers expectations, and is a continuous process to achieve a better understanding of the market, to be innovative in processes used and products generated, to manage and distribute materials and products, and to provide service to customers. Quality improvement will only be successful if every member of the organization understands the needs of their customers, both internal and external. Continuing dialogue and negotiation with the customer, and measurement of products and services against customerÆs expectations are needed to maintain quality improvements.

Many of the early TQM concepts were developed by Dr. W. Edwards Deming, an American statistician who guided the Japanese industryÆs recovery after World War II, and who developed his ideas when teaching American industries how to use statistical methods to improve the quality of military products (Schlenker).

The Japanese askdd Deming to help them improve their quality image, and he told them to find out what the customer wanted, and improve design and production processes until they could produce an unsurpassed product. He suggested a new style of management and a shift of focus from profits to quality products. He reasoned that employees could learn to monitor and correct problems in the process, and involving everyone in the production process ensured that they could deliver a quality product to the customer. With TQM in place, data are gathered and decisions are based on scientific tools and approaches. Products and services improve when you improve the way the work gets done instead of what is done...

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The TQM philosophy of Management. (1969, December 31). In LotsofEssays.com. Retrieved 04:37, March 28, 2024, from https://www.lotsofessays.com/viewpaper/1708588.html