This study examined the effects of managerial training and education, together with instrumentation design, on the validity and effectiveness of personnel performance evaluations. The participating organization was the Department of Social Services of the City of New York. The problem investigated was the effect on the validity and effectiveness of personnel performance evaluations of two factors managerial education, and training and the design of performance evaluation instrumentation.
A multi level analytical design was employed to test hypotheses related to the impact on the validity and effectiveness of personnel performance evaluations of managerial training and education. Assessments of the validity and effectiveness of personnel performance evaluations were based on a comparative analysis of the perceptions of both managers and employees in the Department of Social Services. The research questions investigated in this study were as follows: (1) Does managerial training and education affect the validity of personnel performance evaluations? (2) Does managerial training and education affect the effectiveness of personnel performance evaluations? (3) Does the design of performance evaluation instrumentation affect the validity of personnel performance evaluations? (4) Does the design of performance evaluation instrumentation affect the effectiveness of personnel performance evaluations?
The several quantitative analyses performed all supported one or the other of the research hypotheses tested. Further, all variations among data sets were in the directions predicted by the hypotheses. As the quantitative analyses provided no basis for rejections of the nulls, and as all variations in the data were in the predicted directions, each of the four hypotheses was accepted.
Acceptance of the hypotheses provided bases for answers to the four research questions investigated. Managerial training and education does affect bo...