, and other such documents with valuable commercial content that comprises much of the intellectual capital of the company. In this paper, we will detail a few of the problems which companies have encountered and lay out some parameters for establishing an enduring system.
This paper will adopt the following structure. It will begin with a literature review, in which the primary authorities on the issue of performance management of networked communications will be analyzed within the following categories:
* Definition of Performance Management
* Importance of Performance Management
* How to Implement Performance Management
* Why to Implement Performance Management
* Obstructions and Obstacles to Implementing Performance Management
Following this analysis, a Summary section will draw the appropriate conclusions. An Appendix following this report lists all sources cited.
Because the field of network performance management is both technical and time sensitive, what literature that exists is primarily in the form of news flashes on Web sites, company press releases on new products, and the occasional wrap up opinion piece in a magazine such as Wired or Internet World.
In addition, since the field of network performance management is so young (less than two years in its current configuration), so powerful (effective network performance management can aid in keeping a companyÆs e-commerce site on the Internet) and so time-intensive, most of the information published on the Internet is of a technical nature. There has not been time (or even need) for the typically reflective ponderings of academics in densely written peer review journals.
Therefore, this literature review will not be the typical one that would be expected, where expert A is quoted, and then experts B, C, and D are also quoted on the extent to which they differ or agree with expert A. Rather, this will be a ôtrendö literature analysis, a...