Healthcare and the Consumer

This paper describes a fictional healthcare organization that provides healthcare for the homeless, called "HomelessCare." This organization would exist to meet the medical needs of the homeless without compromising their care because of their inability to pay. HomelessCare would serve the homeless throughout the United States, providing all forms of necessary healthcare. The care would be funded by the existing Medicaid program and augmented by additional government funding set aside for the homeless.

The HomelessCare organization would address and remedy many of the inadequacies of the traditional healthcare community with regard to meeting the needs of the homeless. First, it would be dedicated exclusively to the homeless. Second, it would ensure that the homeless are not given short shrift due to their financial status, as so often happens with Medicaid patients. Third, it would form alliances with other organizations that minister to the homeless, to provide a network of services that establishes the homeless person as a "customer" that can be helped by all of them.

The vision of HomelessCare is to provide comprehensive, high-quality healthcare to the homeless in an atmosphere of respect and compassion. Its mission is to develop innovative ways to improve the access, delivery, and quality of healthcare; to partner with other service providers to the homeless to ensure full-coverage homeless assistance; and to seek to continuously im

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oblems, engage in coproduction with patients to resolve issues, and provided with a compendium of resources that can be consulted to put these solutions together. Such empowerment is motivational and effective. Finally, the management performance plan will be designed to reward and promote those employees who exhibit the qualities and design the types of solutions that HomelessCare is committed to providing. The overall management performance plan will include several sub-plans: the recruitment plan, the training plan, and the employee management plan. The recruitment plan will include the following components: Introductory materials explaining the vision and mission of HomelessCare and the qualities and skills its employees are required to have. Sequenced interview process in which candidates participate in an individual interview, then a group interview, and finally a problem-solving interview. Character references. The training plan will include the following components: Hands-on problem-solving using the compendium of resources provided Coproduction exercises in which trainees are paired with "patients" and instructed to work with them to design a solution to their problem. Sensitivity training for handling issues with re

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