Create a new account

It's simple, and free.

Information System Interview and Analysis

Information System Interview and Analysis

The company for which the system was developed was a mid-sized private insurance company with nationwide presence and a few small subsidiaries. The average age of employees was 37, and average tenure of employment was approximately 10 years. The company had a liberal continuing education policy and paid for education and training as well as providing video-based training on site.

The original system was primarily a transaction system designed to support functional users that serviced credit life insurance policies on personally owned vehicles in response to telephone claim requests. However, the customer requested that strategic information be included in the new system to enable her to do what-if projections and strategic planning, tasks she had been performing manually.

The development of the system was prompted by an unsatisfactory prior system that had been developed by the Information Technology (IT) department with little customer input. The system lacked the functionality that the customer needed and had to be replaced. The project to design a replacement system was actually initiated by a lead systems development manager rather than by the customer, who had become thoroughly disenchanted with IT as a result of the prior unsatisfactory system development project. In the initial meeting where the systems analyst met with the customerùa functional managerùto discuss the system requirements, the customer stated openly that she did not want to work with IT and did not want the system developed. Her primary concern was that she would again be given a system that was unsatisfactory and developed without her input. The analyst allowed her to express her concerns and then assured her that her input would be solicited through every stage of the project. The customer gradually became cooperative, and finally supportive of the project. From that point on, the objectives of th...

Page 1 of 8 Next >

More on Information System Interview and Analysis...

Loading...
APA     MLA     Chicago
Information System Interview and Analysis. (1969, December 31). In LotsofEssays.com. Retrieved 09:23, March 29, 2024, from https://www.lotsofessays.com/viewpaper/1712388.html