Huffman Trucking Quality & Customer Satisfaction

Huffman Trucking has several tools and techniques used to measure quality and customer satisfaction. Quality in a trucking company is dependent on the ability to keep the trucks rolling and operating at peak efficiency. To achieve this, all of HuffmanÆs rolling equipment undergoes preventative maintenance every 25,000 miles at HuffmanÆs maintenance facility in Cleveland, Ohio. This regular maintenance ensures that the rolling equipment is serviced prior to needing major repairs, thus preventing most unexpected breakdowns; this in turn provides greater customer satisfaction, because customersÆ shipments are not delayed. In addition, regular maintenance keeps the equipment rolling at optimum efficiency, which means lo

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Approximate Word count = 520
Approximate Pages = 2 (250 words per page)

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