fails to achieve the best possible results. This is because, said Daniels (2003), that many organizations view training tactically rather than strategically. Ensuring that training is connected to the overall organizational goals and strategy can enhance ROI. Additionally, Daniels (2003) claims that a well thought out training strategy should be a precursor to any and all training efforts that are undertaken.
In this context, Gottenkieny (2003) calls for evaluation efforts that measure answers to two questions: 1) to what extent are trainees using the new skills after training is complete? 2) how much does training impact the business as quan
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