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Paradigm Shifts

Title: New paradigm organizations: from total quality to learning

Authors: Hodgetts, Richard M.; Luthans, Fred; Lee, Sang M.

Citation: Organizational Dynamics, Wntr 1994 v22 n3 p4(16)


Subjects: Organizational behavior_Research

Organizational change_Research

Organizational effectiveness_Technique


Abstract: A paradigm shift is occurring in the way organizations are

being designed. This new framework incorporates elements of

such ideals as total quality management (TQM), the learning

organization and world-class status. TQM refers to a

continuous strategy for the maintenance of quality within an

organization. It involves core values such as customer

orientation, leadership, error prevention, management by fact

and public responsibility. The learning organization, on the

other hand, anticipates change by making a strong commitment

to learning and shared values and knowledge through dialogue,

process reengineering and scenario analysis. However, becoming

a world-class organization requires the combination of

elements from the former paradigms into a new framework, which

encompasses a customer-based focus, continuous involvement on

an international level, fluidity, an egalitarian atmosphere,

technological support and creative personnel management.


Full Text COPYRIGHT American Management Association 1994

By shedding the old rules for success, some companies are keeping ahead

of change and sustaining new levels of performance.

The word "paradigm" comes fro...

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