THE CONFLICT RESOLUTION QUESTIONNAIRE
Below is a list of behaviors you might have done when you had a conflict or disagreement with someone at work. For each item on the list, use the scale provided below, to rate how often you engaged in the behavior when you are in a work-related conflict or disagreement.
_____Try to discuss the issue relatively calmly
_____Succeed in discussing the issue relatively calmly
_____Present information to back up my side of things
_____Argue heatedly but stop short of yelling
_____Leave the room and refuse to talk about it any longer
_____Shove or engage in some other form of physical contact
How assertive do you think you usually are compared to other people. Use the scale below.
1% more more more 99%
assertive assertive assertive
than 25% than 50% than 75%
(1) (2) (3) (4) (5)
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Compared to other people, how assertive would you like to be in order to feel satisfied with yourself.
1% more more more 99%
assertive assertive assertive
than 25% than 50% than 75%
(1) (2) (3) (4) (5)
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Do you feel that the ability to say "no" is an important pa
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