onitored that productivity goals will be achieved. Theory ‘Y’ managers, on the other hand, expect that employee ownership, self-direction and creativity will directly result in higher operational efficiency. Further, modern human resource managers expect that work satisfaction levels will increase as employees develop to make full use of their potential.
In order to develop the untapped skills of employees, the human resource manager must view training as one of the most critical elements of overall human resource management. Competitive advantage will only be an aspect of the organization if the most efficiency use of employees occurs. There is a systematic approach to training and development, but these efforts need to coincide with overall corporate strategy to be of maximum effectiveness. One of the most problematic areas of training and development is measuring resul
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