d, special-order service, large-scale children’s sections bigger than most competitors, and easy CD listening stations.
Management is another strength for Barnes & Noble, Inc. Chairman Leonard Riggio has been with the company since he bought a Barnes & Noble store in New York in 1971, and his brother Stephen is CEO. The Riggio brothers are experienced in bookselling and have been instrumental in launching the company’s superstores and electronic commerce divisions. Leonard Riggio is 60 and has already made Mitchell Klipper COO with an eye toward succession. By all accounts, Klipper is up to the task of helming the world’s biggest bookseller. He recently stated upon taking the position that he has three objectives for the company: “increase the overall sales; increase gross margin
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