emperatures for storing them and so on. The largest section of the handbook--some 300 pages--has to do with how to handle personnel and human resource problems.
Some 40 pages are devoted to hiring, and includes what to say in the ads, what times interviews should be done, what company application forms should be used, what the individual blocks on the form mean, and how to report new hires to the company. A franchisee must follow these hiring instructions exactly, and if there are variations required, the variations have to be cleared by the company. Sometimes, a franchise can be taken back if these are not followed. One of the lawyers in the legal division of human resources explained it this way. "We spend a lot of time studying the way that discrimination suits develop. We've created a system that almost prevents them" (Sanchez, 2001).
The U.S. hiring policies are a key part of the McDonald's Franchise manual, and the franchi
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