00 certified. ISO 9000 certification implies that the company has in-place the necessary procedures and protocols to facilitate quality production and efficient production. From an operations management perspective, thus, it is necessary to identify the sources of difficulties that are impinging upon the efficient functioning of the production function at WKK Technologies.
The investigation of the operations management environment at WKK Technology also developed additional important information. The essence of this additional information may be summarized as follows:
WKK (Holdings) employs approximately 1,950 persons at the Shajin location, including personnel assigned directly to WKK (Holdings) and personnel assigned directly to WKK Technology
20 managers, 10 engineers, and 50 administrative staff members at the Shajin facility report directly to WKK (Holdings); the managers and engineers advise local management and engineers at WKK Technology, while the administrative staff members provide services for the managers and engineer assigned to
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