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WORK DESIGN AND WORK RESULT Three Case Studies in

r. Jobs 5 and 6 are specialist positions, requiring a photographer and a uniformed officer respectively. The photographer can ideally process 180 applicants per hour, while the uniformed officer can process 120 per hour.

The remaining four positions take 15 to 60 seconds each, so each general-purpose clerk, working in a single stage of the work sequence, can process from 60 to 240 applicants per hour. Because of the bottleneck of checking for violations and restrictions, in the simple one-task per worker linear sequence the whole work group is limited to 60 applications per hour. Cost per applicant in salaries and camera charge is $1.70.

Even without adding a clerk, the work flow can be speeded up by rearranging work assignments. Let two clerks handle violations and restrictions; together they can process 120 applicants per hour. Let a third clerk handle only eye tests, handling 90 applicants in an hour. Let the fourth clerk handle both checking applications for correctness and processing payments, thus handling 80 applicants per hour. This now becomes the bottleneck in the work flow, and cost per applicant is $1.275.

With an additional general-purpose clerk assigned to checking applications and processing payments, the two clerks assigned to these tasks can handle 160 applicants per hour. The bottlenecks in the work group are now the two violations-and-restrictions clerks, who together can handle 120 applicants per hour, and the uniformed officer, who also can handle 120 applicants per hour. The work group as a whole thus meets the standard of processing 120 applicants per hour at a cost of $0.95 per applicant.

Moreover, the two clerks checking applications for correctness and taking payments can potentially handle 140 per hour รป reducing the initial bottleneck of checking applications,

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WORK DESIGN AND WORK RESULT Three Case Studies in. (1969, December 31). In LotsofEssays.com. Retrieved 05:08, March 28, 2024, from https://www.lotsofessays.com/viewpaper/1704807.html