relations approach was in part a reaction to the sterile scientific management approach, and became popular during the period that scientific management widely used. The human relations approach owed much to the burgeoning area of psychology in that it examined the role of attitudes and motivation and attitudes in accounting for the behavior of employees. The human relations approach owes much to research performed at the Hawthorne factory in Chicago. This research, which took place over more than a decade, showed that the actual job duties were important, but were not sufficient to account for the way that workers behaved. Informal social groups, management-employee relations, and the interrelationships among the many different parts of the wor
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