s learning. There is a growing trend among organizations to switch from one-time training events to the creation of a culture that promotes continuous learning within and external to the organization. Training and development to be most effective should span three aspects of the organization: orientation, in-service, and personal development. Training resources should be targeted toward front-line staff since they have the most direct impact on consumers. Human resource managers who can successfully create a culture of continuous learning will improve the bottom line in terms of employee retention, customer service satisfaction and increased productivity and morale.
The rising number of discrimination cases brought against organizations is one of many significant reasons why firms must ensure fair treatment and legal compliance with respect to embracing a growingly diverse workforce. Today’s diverse workforce includes gays and lesbians, women, the elderly, the pregnant, the handicapped, minorities, and
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