the root causes of product defects and product quality problems by prioritizing on those issues that have the highest probability of causing catastrophic failure first, and then proceeding systematically to address problems based on a logical order of priority for these assignments
The Quality Assurance Department is committed to supporting the needs of internal and external customers by ensuring products of consistently high quality. Additionally, the company I studied want to create products to consistently meet or exceed customer expectations.
To provide an environment that acknowledges the importance of quality control and requires every employee to accept responsibility for their actions when they affect quality.
The Q/A team shall approach quality control as a collaborative process. Q/A will respect the authority and management style of individual managers in the company provided they maintain a professional attitude toward the concerns raised by the Quality Assurance function.
The quality management system is structured to provide for continuous improvement, emphasizing defect prevention and reduction in variation and waste.
When a quality related problem is found, the Q/A department is prepared to listen with an open mind to suggestions for improvement made by the applicable supervisors or managers (Niese, 8).
Top management of the company is committed to the development and implementation of the quality management system and to continually improving the effectiveness of the manufacturing operation. Bill Thompson of Computing Canada explains that senior management must demonstrate their commitment to quality product by:
Communicating to all employees the importance of meeting customer's statutory and regulatory requirements
Reviewing and approving the quality policy
Ensuring that quality objectives are established
Empowering Q/A representatives to stop PCB producti
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