ements in quality leadership is continuous commitment to improvement (148). Another factor affecting a quality environment is an emphasis on the importance of the needs and expectations of the customer (Bradley 177). Loh has pointed out that quality leadership also includes the idea of empowering the people of the organization (144). Empowerment refers to the practice of allowing employees to participate in the development of their own work goals. Another leadership role in empowerment is that of providing an overall vision, or mission, for the workers to follow. This is an important aspect in enabling people to "pour their hearts and minds" into their work (Spice and Gilburg 161).
Another aspect of empowering people in an organization is that of providing rewards and recognition for work well done. Studies have shown that
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