MORALE DETERIORATION AMONG THE CLINICAL STAFF: A CASE OF DIVIDED LOYALTIES
This research identifies a human resources morale issue in a health care corporation and proposes a plan to solve the problem. The findings of this research are presented within the contexts of (1) organization and industry identification, (2) the problem and its setting, (3) the types of employees involved, (4) the motivational issue at the heart of the problem, (5) the proposed plan for solving the problem, and (6) a justification for the proposed solution approach.
The industry involved in this problem is the health care services industry and the organization is the Metropolitan Medical Center, which operates a central hospital facility of provides 950 beds, along with satellite facilities located in the area which provide specialty health care services. Approximately 4,000 persons are employed directly by the organization. These employees include heath care professionals, administrators, other health care workers, and clerical and service employees. Additionally, approximately 800 physicians and dentists are accredited to the medical center, and approximately 2,400 volunteers provide additional services. On the average, approximately 30,000 persons are served each year as inpatients, while approximately 105,000 persons are served as outpatients each year.
The health care industry does not play a major role in the motivation problem that is the focus of this research. The Metropolitan Medical Center, however, is integral to the problem because of the organizational structure and managerial responsibility structure of the Metropolitan Medical Center organization.
The setting of the morale problem addressed in this research is the Clinical Rehabilitation Department of one of the satellite facilities of the parent organization. The satellite facility is the Oak Bay Residential Treatment Facility, which provides medical, mental health, clinical...