m, 1997, p. 1).
The management team is rounded out by Howard Rosen, a director of Fidelity First and president of Rosen, Sapperstein and Rosen, a CPA firm. Like Zwagil, Rosen is a CPA and CVA and brings extensive financial industry knowledge to the company. Rosen has a strong background in start-up companies with particular expertise in developing business plans and effective marketing programs (Management Team, 1997, p. 1).
The management team that has been put into place at Fidelity First is supported by a strong and enthusiastic group of loan originators who are also responsible for the personal interaction with customers. The training program in which each loan originator participates is designed to enhance not only their financial analysis skills, but also their selling skills. Since Fidelity First actively pursues customers rather than waiting for customers to come to them, strong telephone skills are needed combined with strong financial analysis skills in order to quickly and effectively communicate to customers the benefit of First
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