veloped and implemented specific IT tools to serve both customers and employees. Prominent among these IT tools are the following:
1979: Federal Express launches COSMOS (Customers, Operations and Services Master Online System), a centralized computer system to manage people, packages, vehicles and weather scenarios in real time.
1980: Federal Express implements DADS (Digitally Assisted Dispatch System) to coordinate on-call pickups for customers.
1984: Federal Express launches COSMOS (Customers, Operations and Services Master Online System), a centralized computer system to manage people, packages, vehicles and weather scenarios in real time.
1986: Federal Express introduces the SuperTracker«, a hand-held bar code scanner system that captures detailed package information.
1993: The Federal Express ClearSMáElectronic Customs Clearance System is created to expedite regulatory clearance while cargo is en route.
1994: FedEx launches fedex.com as the first transportation Web site to offer online package status tracking,
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