between the organizationÆs capabilities and the competitive advantage being sought by the organization. The successful application of strategy in the contemporary global environment requires an organization to have an effective strategic management process. In turn, an effective strategic management process increasingly depends on the effective application of advances in information technology.
In relation to the development of organizational strategy in the implementation of the strategic management process, management must focus on the clarity that comes from critical thinking, so that everyone walks away with a clear understanding of that vision. Critical thinking, to be effective, depends in large part on the availability of high quality information. Advances in information technology can provide high quality information in a timely manner to organizational managers.
While the effective management of information is highly important in all industries, it is crucial for participants in the express transportation and logistics industry. At present, the success of participants in the industry is even more dependent on information as the industry moves from nation-centric to a global orientation. An effective information management component of strategy alone will not assure the success of strategic initiatives. The absence of an effective information management component of strategy, however, will likely seriously undermine efforts to succeed.
Organizations increasingly are recognizing that, to retain their most valued customers, they must respond to an individual customerÆs needs. The problem for an organization within the context for this need to customize products involves the ability to accomplish this customization while retaining the cost characteristics of standardized services. The solution to this problem is for many firms may be facilitated through the design and application of IT.
FedEx Express has de...