sactions delivery effectiveness is less than 60 percent.
Internal user satisfaction with the E-Government ProgramÆs transactions delivery efficiency is less than 60 percent.
The growth of the use of the Internet for e-commerce motivated governments to pursue the delivery of public services over the Internet. The concept was that the effective and efficient use of information and communication technologies would improve public sector service delivery. One justification for this contention was that public services (information at least) could be accessible 24-hours per day. Pardo (2000) contended that the motivation for the implementation of e-government programs was to access the potential for the transformation of government services delivery through the use of technology.
Riley (2001), however, posited that e-government should encompass more that services delivery. Riley (2001) viewed e-government as a means of improving the process of governance by enhancing the capacity of the public to engage more directly in the process of government. Riley (2001 recognized the role of improved services delivery through e-government; however, he considered improved services delivery as only one component of a broader process involving more fundamental objectives.
Roy (2001) viewed e-government as ôsmarter government û one that is better enabled to harness new information, communication, and social technologies to empower the public serviceö (p. 4). Roy (2001), thus, envisioned e-government as more than simply improving services delivery.
Alcock and Lehihan (2001) viewed e-government as a means of improving the internal functioning of government entities through the use if technologies to connect the internal parts of government far more effectively and efficiently. They contended that, ôgovernment that is organized around the management and use of information [arguably the most important resource in the information age]Ã...